Insurance Claims Administrator


SG 201101

Salary - From £16,500 Location - Aylesbury Permanent


Working for a fabulous company in the heart of Aylesbury. You will effectively & efficiently handle insurance claims or building repairs from instruction until completion of the works ensuring that all parties involved are fully informed on progress of the claim and ensuring that the costs of the claim are controlled. To check, authorise, negotiate or reject estimates submitted for validation.


    • Claim Opening Process – Secondary Notification of Loss
    • Effective Customer and Insurer Communication
    • To act as the main point of contact for customers and clients ensuring that we communicate clearly via phone, email and associated client systems
    • Ensuring service level agreements (SLA’s)are adhered to on all claims
    • Authorisation of property insurance claims
    • Applying effective cost control
    • Updating jobs correctly and to maintain job records
    • Handling low level complaints
    • Ensuring data is handled responsibly and compliant with the Data Protection Act
    • Supply Chain Compliance
    • Check supplier estimates and invoices are proportionate with the cause and extent of damage reported by customers, insurers, loss adjusters
    • Use recommended price tables, other pricing sources, digital photos, questioning techniques, Policy Documents and Client Claims Philosophy to determine the appropriateness of estimates
    • Authorise, negotiate or reject estimates to meet company service levels
    • Application of Client Claim Philosophies
    • Log details of decisions and agreements reached in Pulse
    • Negotiate Cash Settlements
    • Repudiate claims on behalf of the Insurer
    • Undertake a final audit of claims prior to closing including final account reconciliation

    • CII Certificate In Insurance would be desirable but not essential
    • Excellent communication skills and a positive can do attitude.
    • Customer focus

    • Good secondary Education
    • First class customer service experience

    • 25 days holidays
    • Pension