Customer Support

Ref:

SG 010502

sg@linklifeltd.co.uk

Salary - £21,000 Location - Oxford Permanent

COMPANY OVERVIEW:

Our clients are a leading European training and consultancy provider who help businesses address and overcome challenges. 

  • MAIN RESPONSIBILITIES:

    We are looking for someone to join our clients busy Customer Support team.

    The ideal candidates must have excellent customer service skills and proactively provide this service to existing and new/potential clients. Candidates must also be fluent in English and French both verbal and written.

    Main duties:

    • To deliver a high level of customer service to all internal and external customers.
    • Build and maintain relationship with clients/customers to identify new business opportunities.
    • Understand the client needs to provide a specialised service and products that meet client requirements.
    • To accurately register, maintain and update the customer database.
    • To process orders – and have the knowledge to advise on stock, pack sizes and upsell alternatives and/or additional products.
    • To answer the incoming calls in accordance with the company standards.
    • Liaise with other departments on workshops, fulfillment and delivery of customer orders.
    • Identify new process and improvements to the existing service provided to the Manager.
  • SKILLS & EXPERIENCE:

    • Excellent verbal and written communication skills in both English and French is essential.
    • Good attention to detail with accurate data input skills.
    • Previous call centre experience.
    • Excellent Microsoft suite skills.
    • To work effectively as part of a close knit team  providing a professional service to customers at all times.  
    • To build, maintain and develop existing relationships with both internal and external customers.
    • A flexible working attitude and prepared to carry out Ad-Hoc duties as and when required by the Head of Customer Services.
  • QUALIFICATIONS:

    • Educated to GCSE level or equivalent. 
    • Excellent MS Office skills - Word, Excel, Outlook. 
    • Professional attitude and telephone manner at all times
  • BENEFITS:

    • 25 days holiday – with ability to buy/sell up to 5 days.
    • Working hours 37.5 per week on a rota basis between 8am – 6pm (Need to be flexible)
    • Childcare vouchers
    • Pension
    • Health and Dental cover

     

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