Graduate Case Handlers


SP 250401

Salary - £23000 Location - Crawley Permanent - Contract


This is an excellent opportunity to gain experience working on a project for a globally recognised brand within the top 5 global consultancy and advisory firms.


    The role will involve:

    • Reviewing customer cases relating to the sale of annuity products.
    • Carrying out reviews of verbal & written communication and making an informed judgement.
    • Assessing evidence you have collated / obtained from third parties to review cases.
    • Recommend and calculate redress for customers who were not treated fairly of fully informed.
    • Production of customer letters.
    • Working with a wide range of systems to manage data.

    • Strong communication skills.
    • Ability to provide excellent customer service with a strong focus on correct outcomes and the principles of treating customers fairly.
    • Ability to adhere to relevant performance standards and work with the team to contribute to project delivery and individual/team targets.
    • Excellent analytical and letter writing skills with strong attention to detail.
    • Strong IT skills with previous experience using Microsoft Office, in particular Word and Excel.
    • Driven to achieve targets and take ownership of workload.
    • Excellent organisation and problem-solving skills.
    • Experience working within financial services is beneficial but not essential.

    • A minimum 2:2 Degree (attained or predicted).

    • A competitive salary, with incremental pay increases and bonuses for top performers.
    • A dynamic and encouraging working environment.
    • Support throughout your role, including a detailed training & accreditation programme with support from skilled professionals.
    • Financial support to obtain the RQF Level 4 Diploma in Regulated Financial Planning
    • Start date: Intakes throughout April and May 2019
    • Location: Gatwick, West Sussex commutable from London, Brighton and Guildford. Parking available within a 2 minute walk from the office
    • Salary: £23,000 
    • Job Types: Full-time, Contract