Relationship Manager

Ref:

SG 150101

sg@linklifeltd.co.uk

Salary - £22,000 Location - HP14 Permanent

COMPANY OVERVIEW:

The organisation have become leading experts in their field and have a large Global presence in over 50 Countries. They have a number of strategic business sectors and are looking for continuing success.

  • MAIN RESPONSIBILITIES:

    The successful candidates will ideally possess the following:

    • Exceptional customer service skills gained in a contact center environment
    • The ability to work well in a team and influence customers & colleagues
    • A self-motivated, positive, ‘can do’ attitude with the desire to achieve a KPI of 70 calls per day
    • A confident and articulate telephone manner with the ability to build rapport
    • Excellent listening skills and a high level of customer focus
    • Professional and friendly attitude with great energy and enthusiasm
  • SKILLS & EXPERIENCE:

    • They are looking for individuals who are passionate about customers and who will provide an exceptional customer experience by professionally and effectively handling all customer contact.
    • Excellent communication and personal presentation skills are vital along with experience of successfully influencing others, negotiating effectively and delivering persuasive presentations through various contact mediums. 
    • The successful candidate will be responsible for delivering incremental improvement in finance renewals across the network and to continually improve the service and experience given to their customers.
    • You will achieve this by contacting and supporting customers throughout the duration of their Finance Contract Hire Agreement, building a strong relationship and discussing renewal of their agreement.
  • QUALIFICATIONS:

    • Excellent customer service skills
    • Worked within a Contact Centre environment previously
    • Good verbal and written communication skills
    • The ability to upsell and negotiate 
  • BENEFITS:

    • Working hours 9am to 5.30pm 
    • One hour lunch break
    • 25 days holiday
    • Pension and healthcare

     

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