Operations Executive

Ref:

SG 301102

sg@linklifeltd.co.uk

Salary - £21,000 Location - Thame Position - Permanent

COMPANY OVERVIEW:

Provide field sales teams to activate sales and deliver retail excellence for market leading and challenger brands across all UK retail channels in particular grocery, convenience and out of home, including on-trade.

  • MAIN RESPONSIBILITIES:

    • Development of the account processes and systems to ensure they are appropriate and capable of meeting all client objectives
    • Work to identify and implement new and improved procedures and services in a continual review of head office support to provide increased service satisfaction levels to the client
    • Oversee the provision of accurate, relevant and timely call file and cycle change management to ensure that the post call management Information is appropriate to the client and operational requirements
    • Provide effective communication routes between departments, field, client and operations to ensure efficient sharing & use of information
    • Work to implement the plans put in place to meet all agreed service standards & deadlines.  Communicating changes to ensure that a high standard quality service is always achieved
    • Develop dashboards and be able to manipulate data and provide reporting for Team and Account manager, on a day to day basis
    • Working with peers to promote sharing of best working methods across the business and to ensure that all direct reports are kept fully informed of news and developments
    • Ensure the team delivers a high-quality service to Clients and Client Service on a day to day basis
    • Review current working practices / procedures and systems to recommend cost effective improvements
       
  • SKILLS & EXPERIENCE:

    • Fully proficient in MS Office applications (Word, Excel, PowerPoint)
    • Knowledge of database and reporting systems helpful
    • Experienced multi-tasker
    • 1-year experience in Field marketing or related business preferred
    • Ability to problem solve
    • Excellent interpersonal skills together with a strong customer focused approach
    • Willing to learn new skills and to adapt to new and changing technologies and environments 
    • Show flexibility and adaptability when working on internal or client related projects often with short deadlines
    • Well organised - ability to work individually and as part of a team sometimes under pressure
    • Ability to create and make presentations with confidence to field management teams and internal management teams
  • QUALIFICATIONS:

    • Educated to "A" level standard or equivalent preferable

     

  • BENEFITS:

    • Great holidays and your birthday off
    • Holiday accural with length of service
APPLY FOR THIS VACANCY