Customer Service

Ref:

SG 060501

sg@linklifeltd.co.uk

Salary - £22,000 Location - Thame Position - Permanent

COMPANY OVERVIEW:

A leading service provider of technology comparison solutions to the Legal Services, Financial Services and Property sector

  • MAIN RESPONSIBILITIES:

    • Managing incoming queries about Products and Services offered via our technology platforms
    • Assisting in reviewing and handling complaints
    • Provide status updates to customers on the progress of their cases, supporting our partners and liaising with internal departments to ensure an exceptional service is delivered
    • Dealing with enquiries and complaints received by phone, email or through an online portal messaging system
    • Checking and responding to emails in a timely and efficient manner and assisting with administrative tasks
    • You will review the root cause on complaints, suggesting suitable improvements to the customer journey
    • This role would suit a self-motivated, disciplined individual who can reliably work unsupervised to deadlines
    • You should cope well under pressure and with attention to detail, whilst demonstrating a high level of communication skills, professionalism and empathy to achieve positive customer outcomes
  • SKILLS & EXPERIENCE:

    • Excellent customer service skills
    • Confident telephone manner
    • Work effectively as part of a team
    • Competent with using email and MS office on line applications
  • QUALIFICATIONS:

    • Positive and willing attitude
    • Previous customer service experience
  • BENEFITS:

    • Friendly Team
    • Reputable company
    • Attractive benefits and incentives 
    • Flexible working
    • Progression
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