Claims Technician

Ref:

SG 140101

aj@linklifeltd.co.uk

Salary - £17,500 - £20,500 Location - Aylesbury Position - Permanent

COMPANY OVERVIEW:

The organisation specialise in property claims handling.

  • MAIN RESPONSIBILITIES:

    • Claim Opening – Secondary Notification of Loss
    • Supplier allocation
    • Inbound and outbound call handling
    • First point of contact for customers
    • Effective customer | Insurer communication
    • Ensuring service level agreements are adhered to on all claims
    • Authorisation of property insurance claims
    • Applying effective cost control
    • Updating jobs in Pulse to maintain job records
    • Handling low level complaints (Refer to Complaints Handling Manual)
    • Ensuring data is handled responsibly and compliant with the Data Protection Act
    • Supply Chain Compliance
    • Supply Chain Database administration

    Responsibilities and Outputs:

    • Adherence to call performance measures (Quantity & Quality)
    • Low level complaints on claims handled
    • Adherence to company policies & procedures
    • Control of suppliers to ensure high service quality
    • Ongoing communication with all relevant parties to ensure clear understanding of the claim progress
    • Minimise claim lifecycles
    • Achievement of productivity & targets
    • Ensuring all suppliers are fully compliant
  • SKILLS & EXPERIENCE:

    • Confident telephone manner
    • Used to liasing with internal and external contacts
    • Positive can do attitude

     

  • QUALIFICATIONS:

    • CII Certificate would be desirable but not essential as training will be given
  • BENEFITS:

    • 40 hour week, half an hour lunch
    • 8am to 10pm contract would say but we tend to do 9am to 5.30pm Monday to Friday 
    • 20 days holiday 
    • Bonus to be discussed at interview
    • Salary from £17,500 depending on experience
    • £50 love to shop voucher at Xmas
    • £25 love to shop voucher for compliment of the month
    • Free Tea and Coffee
    • Incentives
    • Pay for Cert CII and once Cert CII extra £1000 on salary
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