Customer Service Assistant

COMPANY OVERVIEW:

We have an exciting opportunity to join a company with endless potential for growth and development. Working as part of a friendly team your role will be to provide excellent customer service to all current customers and successfully bring on new customers. This is a part time role working Monday - Friday 12pm - 6pm with some hybrid after probation. For more information on this role, please contact Maisie at mf@linklifeltd.co.uk

• MAIN RESPONSIBILITIES:

  • Closely follow-up all sample requests to maximise sales and sales retention by building strong relationships with customers

  • Achievement of Department sales targets by generating and following up leads

  • Respond to all enquiries both internal and external in an efficient and knowledgeable manner

  • Continue to develop an understanding of the needs of both customers and client professionals to give appropriate advice as required

  • Maintain up-to-date knowledge of all products (including competitors)

  • Ensure correct data entry of all sample requests, conversions and evaluation results into CRM System

  • Support New Product development team

  • Discuss the benefits of the products at every opportunity

  • Respond to customer complaints and address problems immediately

  • Carry out administrative tasks as required

  • Identify product advocates

• SKILLS & EXPERIENCE:

  • Excellent communication, oral and written skills

  • Previous telesales and customer service experience

  • Able to work under pressure with a 'can do' attitude

  • Empathy towards patients with complex medical conditions

  • Remain calm whilst under pressure

• QUALIFICATIONS:

  No qualifications needed 

• BENEFITS:

  • Company Pension
  • Private Health Care
  • Free onsite parking 
  • Cycle to work scheme 
  • Health and Wellbeing days 
  • Company discounts